FAQs (Frequently asked questions and answers)

In this section you can find the answers to many questions related to the functioning, configuration, installation and uninstallation of . You can also find the answers to your questions about viruses and other threats. If you want to consult the answer to one of the questions in the list, click it.

1. How can I activate the product?

2. How can I activate licenses on several computers?

3. How can I reinstall the program if I've formatted my hard disk or changed my PC?

4. Do I have to uninstall the program before installing a new version?

5. How can I renew my product services?

6. When do my product services expire?

7. Can I install it if I already have an antivirus installed?

8. How can I run a self-diagnosis of ?

9. What is the firewall protection? How can I configure it?

10. Does protect me against vulnerabilities?

11. What is the anti-spam protection?

12. Is it necessary to create the Rescue Disk?

13. What is the Web content control?

14. How do I scan a single folder or file?

15. How do I carry out a full scan of my computer?

16. What can I do if a file is considered suspicious?

17. How can I send a file to the virus laboratory?

18. I have disinfected a virus, why does its name still appear in the report?

19. What happens if I disable the automatic protection?

20. How do I know if the program is up-to-date?

21. How do I configure the updates?

22. How often should I carry out updates?

23. How do I uninstall the program?

24. How do I find out the version of the program?

25. More information about access to shared folders

26. Does incorporate a self-protection system?

27. Why do I have to enter a password to use the Internet?

28. How can I configure the firewall to access shared folders on other computers?

29. The firewall displays a pop-up message. What option should I select?

30. Who is the PC supervisor? How can I change the supervisor password?

31. How to install the firewall protection